Please see our delivery options below.
UK delivery options
Enjoy free Standard UK Recorded Delivery p&p when you spend £40.
All of our deliveries are made using Royal Mail and include delivery to Northern Ireland & the Channel Islands. UK Next Day deliveries are made using Interlink and orders must be signed for.
|Standard UK Recorded Delivery||5 to 7 working days||£3.95|
|Express UK Recorded Delivery
||2 to 3 working days||£4.94|
|UK Next Day Delivery||Next working day if ordered before 10am||£6.95|
Please Note: While we make every effort to get your order out on the same day, if you place it after 10am there is a possibility that it will be sent the following day. In addition, orders placed on a Saturday or Sunday will be despatched on the Monday. Please note you do not have to be in at time of delivery, as Royal Mail will leave you a note to say they have tried to deliver and return your parcel to the local sorting office where you can collect. Alternatively you may wish to register for their Nominate a Neighbour service? You can find out more on this here http://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour
Republic of Ireland and Europe delivery options
|International Signed For Delivery||7 to 10 working days||£12.95|
Rest of the World delivery options
|International Signed For Service||10 to 14 working days||£20.95|
- My order is being shipped outside the European Union (EU). Will I have to pay customs charges?
- If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order.
- I have not received my order, what should I do?
- We do ask that you allow the specified working days stated above for your order to be delivered. If you have not received your parcel in this time, please kindly check with your local sorting office to see if they are holding the parcel for you. Should they not have your parcel, please contact us on +44 (0)1590 613490 or email email@example.com and we will be happy to assist you further.
- Can I have my order delivered to multiple addresses?
- If you would like to send orders to more than one address, please place a separate order for each delivery address.
We hope you love our products as much as we do, but if for any reason you are unhappy with your purchase and would like to return and exchange the product, or receive a refund, please call our Customer Service Team on +44 (0)1590 613490 or email firstname.lastname@example.org
Our team of advisors are here between 9.00am and 5.00pm, Monday to Friday. At all other times, please leave a message and we will ring you back as soon as we can.
Please notify us within 14 days of receiving your order if you would like to return a product for exchange or refund.
Cancelling an Order
You have the statutory right to cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day that they are received. Simply call our Customer Service Team on +44 (0)1590 613490 or email email@example.com with your name, address and order reference number.